Landlords & housing providers
Damp and mould cases, evidenced properly the first time
Whether you hold four units or four thousand, our surveys give you a defensible record: what the cause is, what needs doing, in what order, and what it looked like before and after.
Built for repairs teams and case files
Damp and mould cases fail on evidence far more often than on intent. Our reports are written so a repairs manager, a complaints handler and a surveyor can all read the same document and reach the same conclusion — with the photographs and readings to support it.
- Single-tenancy investigations following a resident report
- Batch surveys across a block, estate or patch
- Disrepair and dispute support with independent findings
- Void inspections before re-let
- Post-works verification visits with follow-up readings
What you receive
Written cause analysis
A clear position on whether the case is condensation, defect, leak or combined — with the reasoning and readings behind it.
Indexed evidence pack
Dated photographs tied to each finding, plus readings logs. Placeholders for pre- and post-works images are built into the record.
Prioritised specification
Works split into immediate, planned and monitoring actions so you can sequence spend across a patch or portfolio.
Dated response trail
Enquiry, attendance, report and quotation dates recorded so your case file shows what happened and when.
Resident-sensitive approach
We report on the building without blaming the household, and we record occupant vulnerability where it affects prioritisation.
Awaab's Law — the timescales
Awaab's Law applies to social housing in England. The duty depends on how the hazard is classified, not on the fact that mould has been reported.
- Emergency hazards — investigated and made safe within 24 hours.
- Significant damp and mould — investigated within 10 working days, made safe within 5 working days of the investigation concluding.
- A written summary is generally required within 3 working days of the investigation concluding.
Making a home safe is not the same as completing every repair. Private landlords and commercial owners fall outside Awaab's Law, though other repairing and fitness duties still apply.
Our role is practical: inspect the building, record the findings and set out a defined specification — and carry out the remedial works where we are instructed. The evidence establishes the position.
Working with us at scale
For multi-property programmes we agree a survey rate per property type up front, a reporting template that fits your systems, and an attendance pattern that suits your patch. Remedial works remain quoted case by case after diagnosis — we will not put a blanket price on works we have not yet specified.
- Survey rate
- Agreed per property type
- Reporting
- Template aligned to your case system
- Evidence
- Pre- and post-works image sets
- Works
- Quoted after diagnosis, itemised